A live chat is a real-time way of communication between a hosting company's support crew and its clients. It is an efficient way to receive some information about the hosting services or have some problem resolved as you're speaking with a live representative. The benefits of using a live chat service instead of calling or opening a trouble ticket are the low chance of mistakes when you exchange info such as usernames or domain names, the faster response time because the communication is live plus the fact that you don't have to stay on the chat constantly - you are able to do something else while the representative investigates the issue involved. What's more, you can connect with a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone fees that you will have to pay when you are calling to another country.
Live Chat Support in Shared Website Hosting
As part of the support services that we supply for all our Linux shared website hosting service, you'll find live chat support that is online 24/7, even on holidays. You're able to contact us regardless of whether you already own an account or not, because we can support you with almost anything, ranging from supplying you with basic info about our solutions if you are not a client yet and you are thinking about purchasing one of the packages, to helping you with creating an e-mail account in an e-mail client. Some problems are more complex and time-consuming, which means that you will need to employ the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all of our prospective and active clients. If you're thinking about a new hosting account, you can chat in real time to one of our representatives and obtain more information about our Linux semi-dedicated servers so as to choose the optimal plan for your websites. If you already have an account with us, we will support you in a timely manner with general, billing and 1st level technicalmatters. Even though in some cases you'll have to open a support ticket because there're issues that can't be resolved through a live chat, we will be able to help you with various standard tasks, such as setting up an email account in an e-mail client or redirecting one domain to another one. In this way, you will enjoy timely support and you'll save a long time.