Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • All your help requests will be attended to in no more than 1 hour after the ticket or email has been received. If your issue requires further assistance from an admin, we will direct the support ticket or the e–mail to the person in charge, without delay then leave a note to inform you that more time will be required for reaching the best solution. If you make use of the Optional Admin Services package, all of the server administration tasks included there will be performed whenever you choose.

  • Top quality support service

  • A First–Rate Customer Support Service

  • Our customer support staff will be at your disposal 24/7/365 if you need help with our Site Control Panel or with any of the applications that we pre–install for you on the server. What is more if you need assistance tackling all the routine administration tasks on your dedicated server, you can take a look at our Optional Admin Services package, that includes data backup hard disk storage space, Operating System updates every week, software installation and troubleshooting procedures, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Every dedicated server is equipped with our cost–free Site Control Panel, which offers an in–depth knowledgebase plus a group of educational video tutorials. Whenever you require help with the Site Control Panel, just click on the Videos or Help buttons situated in the top right corner.