There're a lot of shared website hosting providers out there, but many of them are resellers that have minimal resources, especially when it comes to support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you can get through this particular method of communication will vary depending on the service provider - a few of them provide you with dedicated telephone support, various others offer general and customer support only since some matters are more time-consuming and it would be far easier to be resolved with a ticket, especially if the situation has to be escalated. Nonetheless, it's good to find that you can reach your website hosting supplier as there are a lot of small matters that can be managed efficiently and timely through a call, not mentioning that you will be able to get more details regarding the services even before you become a client.
Phone Support in Shared Website Hosting
Because we have live telephone support 14 hrs per day, you have the option to contact us and speak with our customer support agents to learn more about all Linux shared website hosting service that we provide and ensure that our servers meet the system requirements for your sites prior to buying anything. For your convenience, we have phone numbers on three different continents so that you will be able to call the one closer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you will be able to call about general and billing matters, and even about some tech issues. In case the situation is strictly technical or it requires more time to handle, you will have to employ our ticketing system, that will enable both you and our tech support crew to monitor the details supplied by either side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always someone to assist you when you have any questions about the semi-dedicated server packages that we supply. Whether you need to learn more about our packages, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more technical problems may need a ticket in order to give some time to our technical support team to analyze, we're able to help you with numerous technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the United states of America, the United Kingdom and Australia, we have local phone lines in these countries as well. In case you are in another country, we also have a global number where you'll be able to reach us.